Returns & Exchanges
At Carpet Underlay Shop, we want you to be completely satisfied with your flooring purchase. If your underlay or accessories are not quite right, you can return unused and unopened items within 30 days of delivery for a full refund.
Initiate Your Return
Contact our customer service team via email or phone with your order number to request a Return Merchandise Authorization (RMA).
Package the Product
Ensure the underlay or accessories are in their original, unopened packaging and securely wrapped to prevent damage during transit.
Ship to Our Warehouse
Affix the provided return label or use a tracked courier service to send the items back to our central distribution center.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund back to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing